Interactive Voice Response
Deliver the right answer to your callers - instantly, automatically and cost-effectively.
Customer loyalty depends on the ease of doing business with you. Make it effortless with AI-powered self-service channels.
84% of consumers would rather do business with a company that offers self-service options.
IVR is a simple and effective tool that provides your customers with easy, convenient self-service. It is also cost-effective for your business.
Intelligent call-routing reduces call volume
Unlimited virtual agents ensure zero wait times
24/7 availability extends your business hours at no cost
Automatic answers to commonly asked questions improve efficiency
Fast, accurate self-service increases First Contact Resolution
IVR (Interactive Voice Response) Explained
IVR technology integrates computer software and telephones, with applications ranging from basic to very advanced. An IVR system provides responses to caller queries, typically by giving callers a set of options, which can be selected using voice commands or phone keypads. It also serves to connect callers with the customer service agent or department they need to reach.
Basic IVR
A simple IVR system lets you pre-record greetings and menu options that a caller can select with their phone keypad.
This type of IVR provides increased efficiency over a typical company receptionist.
Advanced IVR
An advanced IVR system leverages speech recognition, allowing callers to use simple voice commands instead of “pressing buttons”.
One step up from providing keypad options, Advanced IVR recognizes the most basic words and phrases that are common to callers.
Ameniti IVR
Very advanced IVR systems, like Ameniti IVR, use AI to provide comprehensive answers.
This type of IVR understands what callers ask. It either answers questions directly or transfers a call to an agent for help with a specific issue.
IVR Delivers More With Less
High call volumes mean high costs, increased employee stress, long wait times and frustrated customers.
IVR reduces costs, increases efficiency, and creates loyal customers and happier staff. With IVR, your business can:
Free up live agents to handle specialized tasks with intelligent call-routing
Prioritize high-value calls by automatically routing them to the right agent
Provide callers with self-service for faster answers to questions and product information requests
Automate customer support with self-service for paying bills, accessing checking accounts, verifying an address, changing a password, or making an appointment
Motivate and engage employees with more challenging responsibilities
Improve productivity by automating monotonous and repetitive tasks
Reduce costs with increased First Contact Resolution rates
Ameniti IVR: A Natural, Two-Way Dialog with Every Caller
Thanks to improvements in voice recognition, AI-powered IVR systems have moved from recognizing only keypad tones and simple voice commands to engaging in full conversations.
Over time, machine learning allows AI-powered IVR to continuously improve understanding of conversational context, as well as carry out increasingly complex tasks.
As a result, it provides fully conversational answers, while staying consistent with your company's messaging and business processes.
Provide a personalized customer experience by recording customized greetings, messages and prompts
Set a preferred agent for a client so that their calls are always directed to the right person
Automatically collect information about your customers and their needs
The Ameniti Advantage
Quick and Easy Setup
Ameniti IVR requires no technical expertise on your end. Just provide us with information about your business.
We design the perfect call-flow, building an intuitive, efficient and conversational self-service experience for customers.
Use IVR as a standalone service or maintain existing infrastructure for both internal and external calls
Instant, customizable menu and prompt configuration.
Record your own greetings and options, or use pre-recorded messages
Full Flexibility & Easy Integration
An Interactive Voice Response system offers endless possibilities, a host of options for customization, as well as multi-channel integration.
Answers can be updated instantly at any time to cover questions related to promotional campaigns or unforeseen events
Provide callers with information via other channels such as SMS or email - certain material not suitable for the phone can be sent directly to callers to further save time
Scalable options for companies of any size
Management & Analytics
Ameniti IVR can deliver conversation transcripts, real-time statistics and benchmarks to track your progress and identify ways to improve your business.
Conversation transcripts
Real-time analytics for dynamic improvement of the customer experience
Seamless access to live agents when required
IVR Applications
Automatic handling and intelligent routing of incoming calls creates endless possibilities. Popular applications include:
Call Centers
Self-Service
Extended Business Hours
Customer Surveys
Sales
Scheduling
Automated Receptionist
Integrated Channels
Take Customer Self-Service to the Next Level
Ameniti IVR is just one component of our Communications Manager.
Ameniti IVR delivers a seamless, personalized and effortless customer experience from start to finish.