Communications made easy.
Meet your customers on their favorite channels from a single, AI-powered platform.
Communicate with the Best of Human and Artificial Intelligence
Those who contact your business expect an instant response across all channels - texts, web chat, social media, calls, emails and virtual assistants.
Picture automatic omnichannel responses to all inquiries - with a single platform for you.
You will be automatically alerted when a conversation needs attention, or just intervene at any time.
Instant answers to customer inquiries made via SMS, email and social messaging apps.
Friendly, automated answering means added savings - and no hold times for callers.
Ameniti’s proprietary user authentication turns voice assistants into a mainstream channel.
After years of training our Natural Language Processing with first-class clients,
Ameniti's products offer a deep understanding of conversational context
and user sentiment for a humanlike experience.
The Interconnected Experience
Integrating your communication channels increases First Contact Resolution, enhances customer experiences and reduces the need for live agents.
Call to Messaging
Call to Messaging
Automatically send callers an SMS or email with information not suited to a call, including:
Address Verification
Tracking Numbers
Payment Receipts
Web-Aware IVR
Web-Aware IVR
Many callers have already been on your website when they reach out. Web Aware IVR preserves browsed content, which means:
No need to repeat information
Quick issue resolution and transaction completion
Shorter calls and reduced transfers
Voice to SMS and Email
Voice to SMS and Email
Prompt hands-free voice assistant users for an email address, where you can automatically send relevant information or promotions.
This increases purchase completion and builds your database.
The New Way to Do Business
Our world is becoming increasingly digital, and it’s important to keep up with current customer expectations.
Conversational Commerce
Conversational Commerce
Give clients the ability to make purchases conversationally via their chosen channel, whether they are at home or on-the-go.
Interconnected channels allow for storage and written confirmation of purchases via SMS or email.
All new user identification, a unique situation powered by VoiceAuth0, transforms voice assistants into an effective channel.
App-Free Geolocalization
App-Free Geolocalization
Automatically request client locations in certain predetermined situations.
Essential for coordinating deliveries, requests and more, as well as providing tailored services.
Integrations:
Virtual Call-Answering: Users receive a verbal confirmation that allows for location access
Text Services: Users receive a link that allows for location access
BLE Beacons: For indoor geolocalization
Conversational IoT Control From Anywhere
Conversational IoT Control From Anywhere
Users can manage in-room setting via chatbot from any channel:
All text channels
Virtual Call-Answering
Voice Search
Full environmental control of room settings such as thermostats, lighting, blinds, entertainment and more.
The best way to go green and stay current, while providing customized control and comfort.
Inform and sell with all-channel communication that does the work for you.