Customer Messaging Platform
Grow your business with conversational messaging.
The demand for customer messaging solutions is growing quickly – your customers want to message you. Are you ready?
Two-thirds of consumers prefer to message a company because it is familiar, user-friendly and convenient. Benefits include:
Instant, real-time communication
On-demand service
24/7 availability
Faster than calls, with no hold time
Customers can respond at their own pace from their devices of choice
Be Where Your Customers Are
Engage your customers directly, within popular messaging apps, using a single omnichannel messaging platform:
Personalized, consistent, and timely service on demand
Speedy resolution
Improved customer experience
Stronger customer loyalty
Increased conversion rates
Greater operational efficiency
Reduced operational costs
Ameniti’s Customer Messaging Platform
A powerful tool built with the latest technology in conversational messaging and AI-powered bots. Flexible and rich in features:
Manage incoming and outgoing messages on the go
View conversation history and historical customer data in a single place
Automate conversations with AI-powered chatbots
Monitor chatbot and live conversations in real time
Manage multi-message threads simultaneously and conveniently
Seamlessly transfer conversations to live agents when necessary
Rich message content with images
Schedule one-time or recurring messages to individuals or segmented groups of customers
The Ameniti Advantage
Implement Quickly & Easily
Implement Quickly & Easily
Ameniti’s Customer Messaging Platform requires no technical expertise on your end. Just provide us with information about your business and we’ll take care of the rest.
Intuitive use means a better, more efficient experience for customers and staff alike:
Use your existing phone number, or choose a new one
Templates for common scenarios that do the work for you - use our pre-built options or create your own
Easily integratabtle with your current software suite, including your CRM
Ensure regulatory adherence with a customizable, GDPR-compliant opt-in process
Build Better Relationships
Build Better Relationships
Create the best conversational experiences by engaging with customers in real time, providing immediate responses:
Personalized, consistent service on demand
Speedy resolution
An improved customer experience
Stronger customer loyalty
Seamless, automatic transfers to live agents when required
Boost Efficiency & Cut Costs
Boost Efficiency & Cut Costs
Your business likely receives the same common questions over and over again. Automated customer messaging means your staff won’t waste time answering inquiries individually.
Reduce the time your staff spends on repetitive tasks - this will free up energy for those special cases that require a human touch and reduce operational costs.
Make changes in real time across channels.
Improve Business Processes
Improve Business Processes
Ameniti’s Customer Messaging Platform allows your business to eliminate manual data entry, connect workflows and streamline processes, as well as analyze customer needs and sentiments in real time.
Ameniti Business Intelligence gives you all of the information you need to make informed business decisions in one simple platform.
Increase Conversion Rates & Revenue
Increase Conversion Rates & Revenue
Generate revenue with branded conversational campaigns, personalized promotions, coupons, offerings, mass messages and more.
SMS is one of the most successful customer communication solutions, boasting a 90% open rate in the first five minutes.
Messaging Applications
Messaging helps your business conveniently acquire, engage and support customers.
Take Customer Communication to the Next Level
Ameniti’s Customer Messaging Platform is just one component of our Communications Manager.
Ameniti’s Customer Messaging Platform enhances service and generates sales instantly, continuously improving with each interaction.