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Ameniti
About Ameniti

From hotel AI in 2017 to the agentic hotel

Ameniti was built to make hotel work easier and guest stays better through AI. One source of truth — entered once, continuously learning from every guest and staff interaction — powers every Ameniti agent and surface, from messaging to voice to AI booking.

Built with the discipline of a system of record: real-time PMS sync, audit trails, human-in-the-loop where it matters.

Company facts

Founded
2017
Headquarters
New York City
Product
The Ameniti AI operating layer for hotels

Timeline

  1. Launched the Automated Guest Journey — the foundation of Ameniti's conversational AI layer. Still in production today.

  2. Launched one of the first AI-driven hotel voice automation systems for guest calls. The original system remains in service today, answering external hotel and call-center calls as well as in-room calls. Other properties have since upgraded to newer Ameniti solutions — proving the durability of the architecture. Over 70 million guest calls handled with 0% platform downtime since launch.

  3. Expanded from AI call handling into full guest-service automation across voice and messaging — bookings, early check-in, late check-out, amenity requests, and operational workflows.

  4. During the COVID period, operated hotels with minimum staff — answering emails, taking calls, processing refunds — autonomously where possible, with human handoff where needed.

  5. First company to launch Oracle’s Hospitality Integration Platform (OHIP) in both the United States and Europe.

  6. Among the first to bring generative AI into hospitality at scale, replacing flowchart logic with Gen AI for both guest-facing conversation and operational automation — dramatically faster deployment with no scope limits. The transition began a two-year revamp of every Ameniti automation and communication channel for the agentic era.

  7. Built MCP-compatible hotel integrations for Claude and other AI agents.

  8. Introduced agentic services with human-in-the-loop oversight, advancing toward fully autonomous hotel workflows for staff and guests, built on almost a decade of enterprise hospitality AI experience.

  9. Sigtrip’s direct hotel booking app received OpenAI approval on May 5, 2026, and launched for travelers in June, enabling bookings inside ChatGPT for hotels using Oracle OPERA Cloud.

Today

Today, Ameniti brings together guest service, revenue automation, staff workflows and hotel intelligence across every channel.

Sigtrip focuses on AI visibility and direct hotel booking, helping hotels get recommended and become bookable through AI assistants.

As the platform evolves toward autonomous services under human control, our principle stays the same: AI that amplifies human intelligence, not substitutes it.

Trusted by

  • HiltonHilton
  • Shangri-LaShangri-La
  • YOTELYOTEL
  • Club Quarters HotelsClub Quarters Hotels
  • HighgateHighgate
  • New Yorker by Lotte HotelsNew Yorker by Lotte Hotels
  • The Webster Hotel Covent GardenThe Webster Hotel Covent Garden
  • Park Terrace HotelPark Terrace Hotel
  • The Rally HotelThe Rally Hotel
  • Civilian HotelCivilian Hotel
  • Hotel AngelenoHotel Angeleno
  • The Jewel Hotel New YorkThe Jewel Hotel New York

Press and industry recognition

“Ameniti enables us to provide consistent, high-touch hospitality while streamlining operations and unlocking deeper insights into guest preferences.”

— John Paul Nichols, President & CEO, Club Quarters Hotels
  • The Rally Hotel, DenverJuly 2026The Future of Travel Is Here
  • Hospitality NetFebruary 2026From Booking to Belonging — by John Paul Nichols, President & CEO, Club Quarters Hotels
  • Oracle Hospitality2022“Deliver effortless 24/7 guest service and eliminate wait times regardless of occupancy levels or staff availability with Ameniti's world-class AI platform.”

Updated September 2026.