AI booking · The Rally Hotel
From guest questions to direct hotel bookings inside ChatGPT.
The AI operating layer for hotels.
AI agents for revenue, guest service and operations — connected to your PMS in real time.
Every channel. One hotel logic.
AI for hotels since 2017100M+ guest inquiries handledPaving the way for agentic direct hotel booking (2026)
Hotels don’t need another disconnected AI tool.They need one operating layer.
Today, messages, calls, OTA messages, website chat, reviews and AI channels each run on a separate tool, each with its own answer. Ameniti runs all of them on the same hotel logic — your policies, workflows and operating rules — synced with your PMS. It reaches every guest, understands your hotel, executes the work, and learns from every conversation.
PMS sync
Live guest and room data in every conversation, and every action written back.
Hotel logic, built in
Choose an automation once. It runs on every channel: calls, messages, website chat, AI platforms.
Model independence
We choose the best-fit AI model for each task and switch when a better one appears, so your AI layer stays current and cost-efficient.
Sharpens with use
Every guest message and staff action makes the next interaction smarter.
What it does, on every channel.
Engage
Answer every guest, at the best cost.
- Guest journey and bulk notifications, on the channel each guest prefers
- Instant replies on OTA messages, calls, website chat and reviews
- Self-service on AI platforms — for guests and their AI agents, from booking to folio retrieval.
Automate revenue
Revenue, triggered by the conversation.
- Bookings completed in the conversation
- Upgrades and upsells when the guest reveals intent
- Early check-in and late checkout at a dynamic price
- Direct stay extension
Automate service
Cut the work. Keep the service.
- Pre-arrival requests, synced with your PMS
- Reconfirm, manage and remote check-in without reception
- In-house requests resolved in the conversation or routed
- Interim folio, checkout and folio retrieval
Dispatch tasks
Conversations to tasks. Tasks to teams.
- AI-created and staff-created tasks in one list
- Right team, SLA tracked
- Android and iOS apps for staff
The more you automate, the fewer tasks your team handles manually.
Hotel upsell automation
Revenue, triggered by the conversation.
A guest mentions an anniversary, a late flight, a longer stay. Ameniti recognises the moment and makes the offer — at a dynamic price, on the channel the conversation is already on. Not a static email sent to every booking.
Autonomous booking
Bookings completed in the conversation: call center, website chat, AI platforms.
Upgrade and upsell
Triggered when the guest mentions the occasion — anniversary, business trip, family arrival.
Early check-in · Late checkout
Decided on live inventory, arrivals, departures and housekeeping performance, at the right dynamic price.
Direct stay extension
Extend stays in the conversation, keeping the same room when available — no visit to reception needed.
You choose the automations. They run on every channel.
Hotel guest self-service, direct and OTA
Cut the work. Keep the service.
For direct and OTA bookings — OTA guests, the ones most self-service tools can’t serve.
Pre-arrival requests
From guest messages and OTA messages, synced automatically with your PMS.
Reconfirm and manage
Guests reconfirm or manage their bookings themselves. No reception calls, no missed deadlines. (Changes and cancellations: direct bookings only.)
Remote check-in
The guest arrives ready. No queue.
In-house requests
On any channel, resolved in the conversation or routed to the right team.
Interim folio and checkout
Interim folio during the stay, final folio at checkout, on the channel the guest prefers. No stop at reception.
Folio retrieval
Lost or never received? Guests retrieve their folio any time after the stay — multilingual, OTA bookings included.
You choose the automations. They run on every channel.
Customers
Running in hotels today.
OTA messaging and reviews · New Yorker by Lotte Hotels
230 OTA replies. Only 1 escalation to the hotel.
AI call center · Club Quarters Hotels
AI answers calls, summarizes guest requests and logs outcomes, with transcripts available.
The hotel that learns from itself.
Turn guest conversations into shared knowledge, useful insights and better service.
Management insights
See what guests ask, what works and what needs attention. Insights bring together calls, messages, reviews and AI channels.
One knowledge base
Maintain hotel information and policies in one place. Updates support consistent answers across calls, messages, website chat and AI platforms.
Continuous improvement
Identify recurring questions, missing information and service gaps. Use those insights to improve answers, refine workflows and enrich your hotel's knowledge.
Trusted by leading hotel brands and operators.
“Ameniti enables us to provide consistent, high-touch hospitality while streamlining operations and unlocking deeper insights into guest preferences.”
Press and industry recognition
- The Rally Hotel, DenverJuly 2026The Future of Travel Is Here
- Hospitality NetFebruary 2026From Booking to Belonging — by John Paul Nichols, President & CEO, Club Quarters Hotels
- Oracle Hospitality2022“Deliver effortless 24/7 guest service and eliminate wait times regardless of occupancy levels or staff availability with Ameniti's world-class AI platform.”
- Enterprise-ready
- GDPR compliant
- 99.9%+ SLA
- AI model agnostic
- Human-in-the-loop
- Audit trails
AI is part of your hotel.
Ameniti is the operating layer that makes it work.
AI for hotels since 2017.