What Voice Authentication Means for You
Why Voice?
Voice assistants are an excellent channel for customer communication. Voice’s hands-free nature provides busy users with instant, personalized responses. This channel is also completely free. From both a cost and user experience standpoint, voice is far superior to speaking to clients over the phone. That means a win for customers and management alike.
The only downside to voice thus far has been a lack of secure authentication for voice assistant users. This is largely due to the design and privacy features of voice assistants and has been a major obstacle to widespread adoption of voice. That is, until now.
Voice User Authentication Makes the Difference
Pioneered by Ameniti, the ability to authenticate voice assistant users is groundbreaking for customer service, sales and operations. User identification is performed solely for business purposes, so you can ensure your customers’ data remains secure, as it is with any other channel.
With voice authentication, users communicating with your business through voice are identified and matched with data from your ticketing system. Voice requests can be seamlessly integrated with automatic ticketing, just like requests from calls or SMS.
Authentication also paves the way for a 100% voice experience, giving your customers the option to make secure purchases with voice alone. This new level of convenience will boost sales, while improving the customer journey.
Application: Hotels
Hotels are an excellent example of how any businesses can benefit from voice user authentication. As voice becomes a primary communication channel, hotels need to adapt. With more and more consumers making purchases via voice assistants, this adaptation must include the integration of voice capabilities. But convenience is far from the only benefit.
For hoteliers, the right type of voice authentication eliminates the need to spend on expensive in-room devices. This is because even the most basic in-room voice assistants provide sufficient data to identify users. For properties investing in in-room devices - which range widely in both price and quality - this can make all the difference.
Even better, hotels now have the option to forgo physical assistants entirely, as guests can be easily identified when they use voice on any mobile device. Plus, because authentication is location independent, it works whether guests are inside or outside the hotel. This has far-ranging benefits, from pre-stay requests to viewing restaurant menus and placing orders while en route to the hotel.
How to Start Using Voice
Ameniti is proud to have developed exclusive, proprietary tools that make voice authentication easy, secure and private. Our solutions can be implemented in minutes, and are easy to use for staff and customers alike. Get in touch to learn more.