An Automated Guest Journey Will Make Your Hotel a Better Place to Stay
Guest priorities are shifting, especially given that over 50% of travelers are now under 35. Younger - as well as older - guests are accustomed to technology and don’t prioritize personal interactions when they stay at a hotel. They value efficiency, an issue-free experience and, above all else, instant gratification.
Hoteliers need to focus on making the guest journey as streamlined and easy as possible. Automation is the right tool for the job.
Ameniti automates the guest journey starting at booking, and makes each step that follows easier for guests and staff alike. Here’s how it works:
Engaging Every Guest
No other channel provides higher or more instant engagement than messaging. Meeting guests on their preferred channel allows you to reach more users, and maximize automation.
This is why Ameniti’s standard service revolves around guest messaging. We initiate an automated conversation with each guest starting at booking. This conversation can be continued by the guest at any time throughout the stay cycle.
Ameniti also sends automated notifications at several touchpoints after booking, such as the day before check-in and the morning of checkout. These messages provide relevant service information as well as remind guests that Ameniti can answer any questions they may have.
Automated Conversations
Ameniti instantly answers the majority of guest inquiries, from “What time is check-in?” to “Can you send a copy of my bill?”
Using A.I. to harness data from real guest interactions at hotels around the world, our solutions can automatically understand guest inquiries and provide an accurate, updated answer to guests in seconds. Our automation is friendly and beloved by guests, who expect instant answers throughout the stay. To them, Ameniti means eliminating the need to wait on hold, or worse, in a long line at the front desk.
In the small number of cases that Ameniti cannot answer, like when a client insists on speaking to a manager, our solutions automatically alert the right staff member, department or even third-party service provider. The person alerted can seamlessly continue the conversation with the guest in the Ameniti tool using any connected device.
Endless Options to Customize Service
We know every hotel has different needs, so our products are highly customizable. We offer a wide range of messaging add-ons, like scheduled push notifications that cover everything from announcing an alert for the entire building to sending promotional opportunities to segmented groups of guests. These are just a few examples of features that enrich automated conversations.
Ameniti’s solutions, when integrated bidirectionally with your PMS, can go even farther than communication by automating daily tasks. Imagine being able to automatically grant paid early check-ins based on availability, change reservations, and even promote the conversion of OTA bookings into direct ones. Automation allows for maximization of every potential revenue opportunity. This is all possible with Ameniti.
Every Guest Channel, Covered
Ameniti lives by the multi-channel approach. In addition to messaging, we offer answers via OTA emails, phone calls, A.I. assistants (think Alexa or Siri) and any other mainstream channel.
With Ameniti, no matter what channel guests use, information is always up-to-date. This eliminates the need to modify messaging more than once. If your restaurant hours change, for example, updated information is implemented in the answers for SMS, phone calls, and all other channels with a single click.