AI messaging · The Jewel Hotel New York
The AI handles the stay. The front desk steps in only when it adds something.
The platform
An AI operating layer for hotels is one system that answers guests, executes workflows and captures revenue on every channel, using the hotel’s own logic and its PMS. This is Ameniti’s.
Engage · hotel guest messaging, calls, OTA replies, reviews and AI channels
Answer every guest, at the best cost.
Every notification can become a conversation. First-class multilingual AI takes it from there.
Reach
Automated guest journey
Notifications at every touchpoint — booking, pre-arrival, check-in, mid-stay, check-out — on the channel each guest prefers.
Bulk notifications
Segmented one-off or recurring sends for sales or service. Same routing engine, same conversation handoff.
Routing engine
Local SMS, A2P messaging across 119 countries, WhatsApp and email. Routing is chosen per recipient, balancing deliverability, cost and guest preference — on your own hotel number, so guests reply to the number they already know.
AI channels
Self-service on AI platforms — for guests and their AI agents. From booking to folio retrieval, the guest (or the guest's agent) searches, selects, holds and confirms in the conversation, with rates and availability from the PMS, instead of being handed a link to a website. Works in ChatGPT and with other AI agents. AI voice mode for hands-free use.
Answer
OTA messaging
Instant replies across the major OTAs, synced with your PMS. Answered guests are less likely to cancel.
Calls
External and internal calls, reservations and guest-service call centers. Every call, same logic.
Website chat
Direct bookings, booking management and self-service that works — including folio retrieval for OTA bookings.
Reviews
Every review answered, in a way that improves your AI visibility over time.
In action
AI visibility and direct booking
Make your hotel visible. Then directly bookable.
Turn AI recommendations into direct booking opportunities, with less reliance on paid advertising and OTAs.
Get recommended
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Be directly bookable
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AI visibility and direct booking by Sigtrip, for Hotel Angeleno.
Automate revenue · hotel upsell automation
Revenue, triggered by the conversation.
Natural conversation reveals intent. Ameniti turns it into the right offer at the right moment, at a dynamic price.
Reach
Every guest, omnichannel, at optimized cost.
Engagement
Guests engage in the conversation. The AI completes it, or staff step in.
Trigger
The offer appears when the guest reveals intent, not in a static email sent to every booking.
Pricing
Dynamic on every upsell. Not static.
The automations
Autonomous booking
Bookings completed in the conversation: call center, website chat, AI platforms. The guest chooses, the agent holds the room and confirms it in the PMS.
Upgrade and upsell
Triggered when the guest mentions the occasion — anniversary, business trip, family arrival. The offer is made in the same conversation, at a price set for that moment.
Early check-in · Late checkout
Decided on live inventory, arrivals, departures and housekeeping performance, at the right dynamic price. Approved automatically when the hotel logic allows, routed to staff when it doesn't.
Direct stay extension
Extend stays in the conversation, keeping the same room when available — no visit to reception needed.
You choose the automations. They run on every channel.
Automate service · guest self-service for direct and OTA bookings
Cut the work. Keep the service.
For direct and OTA bookings — OTA guests, the ones most self-service tools can’t serve.
Pre-arrival requests
From guest messages and OTA messages, synced automatically with your PMS. Bedding, cots, allergies and arrival times land on the reservation before the guest does.
Reconfirm and manage
Guests reconfirm or manage their bookings themselves. No reception calls, no missed deadlines. Changes and cancellations apply to direct bookings only.
Remote check-in
The guest arrives ready. No queue. Identity, preferences and payment details are collected in the conversation ahead of arrival.
In-house requests
On any channel, resolved in the conversation or routed to the right team. Towels, late housekeeping, a broken lamp: answered, dispatched and tracked.
Interim folio and checkout
Interim folio during the stay, final folio at checkout, on the channel the guest prefers. No stop at reception, and the PMS closes the stay.
Folio retrieval
Lost or never received? Guests retrieve their folio any time after the stay — multilingual, OTA bookings included. A one-time code verifies the guest; no confirmation number needed.
In action
AI website chat
Self-service connected to the PMS: OTA guests get their receipts without calling the desk. “Get your receipt” opens this conversation.
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Dispatch tasks · hotel task management
Conversations to tasks. Tasks to teams. Automatically.
One operational layer for every task, wherever it started.
- 1
Guest asks
on any channel — message, voice, AI.
- 2
AI understands
resolves it, or recognizes the task.
- 3
Task dispatched
right team, SLA tracked.
Staff create guest and internal tasks the same way. AI-created and staff-created work live in one operational layer: same record, same SLA tracking, same context. Housekeeping, front desk, engineering, reservations, management escalation.
Staff apps
Android and iOS.
For Ameniti customersApp StoreGet it onGoogle Play
In action
AI task management · Park Terrace Hotel
Guest requests become tracked tasks. Staff tasks live in the same list.
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Hotel knowledge and insights · knowledge base and management insights
The hotel that learns from itself.
The knowledge base your AI uses today is what your hotel learns tomorrow.
Management insights
See what guests ask, what works and what needs attention. Insights bring together calls, messages, reviews and AI channels.
One knowledge base
Maintain hotel information and policies in one place. Updates support consistent answers across calls, messages, website chat and AI platforms.
Continuous improvement
Identify recurring questions, missing information and service gaps. Use those insights to improve answers, refine workflows and enrich your hotel's knowledge.
In action
Guest insights
What guests ask AI about your hotel — before they book.
Use real guest questions to identify missing information, enrich your hotel’s knowledge and improve answers across every channel.
Integrations
- PMS and payments
- Oracle OPERA Cloud · StayNTouch · Cloudbeds · Stripe · and more.
- Channels
- SMS · A2P messaging · WhatsApp · Email · Website chat · Calls · OTA messaging, including Booking.com and Expedia · Reviews, including Google, Booking.com, Expedia and Tripadvisor · AI platforms
- Enterprise
- GDPR compliant · 99.9%+ SLA · Human-in-the-loop · Audit trails · API-first
Frequently asked questions
What is an AI operating layer for hotels?
One system that answers guests, executes workflows and captures revenue on every channel — messaging, calls, website chat, OTA messages, reviews and AI platforms — using the hotel's own policies and its PMS data. Instead of a separate AI tool per channel, every channel runs on the same hotel logic.
Which PMS does Ameniti integrate with?
Oracle OPERA Cloud, StayNTouch, Cloudbeds and more, with Stripe for payments. Ameniti was the first company to launch on Oracle's Hospitality Integration Platform (OHIP) in the US and Europe, in February 2021. Contact us about yours.
Does Ameniti answer OTA messages and reviews?
Yes. It replies to guest messages on the major OTAs, including Booking.com and Expedia, synced with your PMS, and answers reviews on Google, Booking.com, Expedia, Tripadvisor and more.
Can guests book a hotel inside ChatGPT?
Yes, and the booking is completed inside the chat. Some hotel apps in ChatGPT hand the guest to a website to finish; with Ameniti the agent searches, selects and books in the conversation, with live rates and a room hold from the PMS, and only payment opens a secure link. Ameniti is paving the way for agentic direct hotel booking (2026).
What is agentic hotel booking?
A booking the AI agent executes on the guest's behalf inside the conversation — search, selection, hold and confirmation in the hotel's PMS — rather than sending the guest to a website to do it themselves. Ameniti provides agentic direct booking in ChatGPT and for other AI agents, so the hotel gets a direct booking without the guest leaving the chat.
Does Ameniti handle phone calls?
Yes: external and internal calls, reservations and guest-service call centers. Every call is answered, summarized and logged. Ameniti has handled more than 70 million guest calls since 2018, part of over 100 million guest inquiries across all channels.
Which AI models does Ameniti use?
Ameniti is model-independent. It uses the best-fit model for each task and switches when a better one appears, so hotels are not locked to one provider.
Is Ameniti GDPR compliant?
Yes. Ameniti is enterprise-ready, GDPR compliant, keeps audit trails and supports human-in-the-loop oversight, with a 99.9%+ SLA.