Automating the Guest Journey for a Better Stay
How guest journey automation works: an automated conversation from booking onward, notifications at each touchpoint, instant answers, and hand-off to staff when needed.
Insights
Practical writing on AI for hotels, from the team behind the AI operating layer. Older articles carry a current introduction and their original date.
How Does AI Work? A Simple, Step-by-Step Explanation
Learn how AI works, from training and neural networks to language models and agents, with clear examples of how hotels use it to answer guests and act.
What Does Voice Authentication Mean for You?
Why voice is a strong guest channel, why secure authentication of voice users matters, and what it means for hotels.
The New Ameniti: Democratizing AI
Ameniti's August 2020 announcement that its automated communication and process automation would be offered beyond hotels, kept as part of the company's history.
7 Quotes for Hoteliers
Seven quotes on staff, feedback, loyalty and reputation that hoteliers keep coming back to, with a note on what each means for guest service today.
Upselling and Cross-Selling for Hotels
Why upselling and cross-selling matter to a hotel's bottom line, what to offer, when in the stay to offer it, how to train staff, and how technology changes the timing.
8 Ways to Prepare Your Hotel for the Holiday Season
Decorations, inclusive celebrations, social media, promotions, local knowledge, staff experience, events and preparation: eight ways hotels make the most of the holidays.